WHK Insurance - FAQ'S
 
   

WHK Insurance - FAQ'S

Frequently asked questions
What is the difference between agreed v market value?
 

This is one of the most common questions asked in the world of vehicle insurance.  Market value is just that – the value of the vehicle on the general market, before the incident occurs.  When referring to vehicles, market value takes into consideration factors such as the make, age and condition of the vehicle.

A second method of valuing cars for insurance purposes is agreed value.  This is where you agree upon the value of the car, and insure the vehicle for this agreed value for the term of the policy.  There are usually some limits on the value which can be agreed upon, so if you are considering this option, please discuss this with one of our friendly WHK Insurance representatives.
How long should it take to process a claim?
  The time to process a claim varies on the type and severity of the claim.  In the event that you need to make a claim, ask one of the WHK Insurance representatives for an approximate time frame.  Our aim at HWK Insurance Services is to make making a claim as easy as possible.

What information do I need when I am making a claim?

 

The more information that you are able to provide to you insurance provider when making a claim, the quicker it is able to be settled.

In general, the following details will need to be provided:

• Your policy number
• The Type of policy
• If you are registered for GST you will need to provide your ABN details
• A detailed description of the incident
• If it relates to a loss of an item, you will need date of loos and the loss address
• Provision of details of any other parties involved (where applicable)
 

If you have any further questions that you would like us to clarify, please contact a WHK Insurance Representative
on (03)5024 9500.





 
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